Call Webhooks

The Call webhook notifies you when a call event occurs, such as when a call is created, updated, or deleted. Below is an example of a webhook payload for the create action.

Example Payload

{
  "id": "7e877545185ac6441365077c75f0998f4edecbf3da398811f0f49b8bee14fdc8",
  "resource": "Call",
  "action": "create",
  "data": {
    "id": 111,
    "tenantId": "your_company",
    "direction": "outgoing | incoming",
    "startTime": "2024-07-04T20:13:24.722Z",
    "from": "+56900000000",
    "to": "+56900000000",
    "status": "completed | no-answer | busy | failed",
    "userId": 111,
    "duration": 102, // in seconds
    "recordingUrl": "path/to/the/recording/if/exists",
    "customData": {
      "contactExternalId": "444",
      "opportunityExternalId": "555",
      "analysisConfigId": "40",
      "customExternalId": "666"
    }
  }
}

Important: this is an example payload. You can receive more or fewer parameters, according to the state of the resource.

Example Payload​

Example Payload