Call Analysis Webhooks

The CallAnalysis webhook notifies you when a call analysis is created, updated or deleted. This event provides detailed information about the analysis of a call, including extracted information (e.g. summary, contact name, etc.) scores, goals, and more depending of the analysis configured. Below is an example of a webhook payload for the create action.

Example Payload

{
  "id": "2dcc72a9b773ccfc7976b45ccfafb166c94bacaed065e1e01d3e14a20aa99cc9",
  "resource": "CallAnalysis",
  "action": "create",
  "data": {
    "id": 1,
    "tenantId": "your_company",
    "callId": 1,
    "status": "in-progress | completed",
    "analysisValues": [
      {
        "id": 1,
        "tenantId": "your_company",
        "type": "call-category",
        "value": "follow-up-call",
        "evidence": "El agente hace seguimiento al contacto para ver si sigue interesado en su producto.",
        "createdAt": "2024-07-04T20:14:07.246Z",
        "updatedAt": "2024-07-04T20:14:07.246Z"
      },
      {
        "id": 2,
        "tenantId": "your_company",
        "type": "analysis-extraction",
        "description": "Siguiente paso",
        "value": "Reunión agendada para el día X a las Y de la tarde.",
        "evidence": null,
        "configKey": "opportunityTask.dueDate",
        "extractionAnswerType": "STRING_EXACT",
        "createdAt": "2024-07-04T20:14:07.246Z",
        "updatedAt": "2024-07-04T20:14:07.246Z"
      },
      {
        "id": 3,
        "tenantId": "your_company",
        "type": "analysis-extraction",
        "description": "Resumen de la conversación",
        "value": "La llamada fue entre el contacto X y el agente Y, donde se discute...",
        "evidence": null,
        "configKey": "transcription.summary",
        "extractionAnswerType": "STRING_SENTENCE",
        "createdAt": "2024-07-04T20:14:07.246Z",
        "updatedAt": "2024-07-04T20:14:07.246Z"
      },
      {
        "id": 4,
        "tenantId": "your_company",
        "type": "analysis-extraction",
        "description": "Objeciones de compra",
        "value": "El contacto muestra preocupaciones en X para contratar el producto. Dice que tiene el problema Y por lo que...",
        "evidence": null,
        "extractionAnswerType": "STRING_EXACT",
        "createdAt": "2024-07-04T20:14:07.246Z",
        "updatedAt": "2024-07-04T20:14:07.246Z"
      },
      {
        "id": 5,
        "tenantId": "your_company",
        "type": "analysis-score",
        "description": "Calificación del prospecto",
        "value": "8",
        "evidence": "El contacto muestra interés al final y acuerda una reunión para conocer más sobre el producto.",
        "configKey": "contact.qualificationScore",
        "scoreMinValue": 0,
        "scoreMaxValue": 10,
        "scoreMinCriteria": "El contacto no quiere, o no puede, contratar un producto de la empresa.",
        "scoreMaxCriteria": "El contacto cumple con todos los requisitos mínimos para contratar un producto, y tiene la intención de hacerlo.",
        "createdAt": "2024-07-04T20:14:07.246Z",
        "updatedAt": "2024-07-04T20:14:07.246Z"
      }
    ],
    "createdAt": "2024-07-04T20:13:44.722Z",
    "updatedAt": "2024-07-04T20:14:07.246Z"
  }
}

Important: this is an example payload. You can receive more or fewer parameters, according to the state of the resource.

Example Payload​

Example Payload